Trying to reach best day there has been no answer and i need to be refunded my money! He said he would be there in 5 minutes. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher, Airport shuttle didnt show up; cost us $200. Very little wait time and quick service to our hotel. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Worse company ever! Everything went really smoothly, seamless transfer from Cancun International Airport to our hotel in the zona hotelera. Call (520) 229-4990 to schedule your ride or visit. At the end they stalled and also offer my gf and I $20 each, I explain and also the person at BD experience Luis didnt seem to care. Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. I don't see a way that can be done, can you please assist?? Not sure? I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. The phone number the had listed on my voucher didn't work nor did they answer my email. Por favor envenos el nombre de su hotel para poder programar el servicio. THE WORST. Tripadvisor performs checks on reviews. Service areas vary for seniors, persons with disabilities, or the general public. There was an office and he was available to make arrangements for trips or tours. They had a "oh well, sorry" attitude and that was that. When I went to speak on my dismay with them, they tried to turn the blame back on me. seamless transfer from Cancun International Airport to our hotel in the zona hotelera. Canceled bus after confirmation without rectification. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. -------- Download our app: bit.ly/3snkWpA Posts Videos Tagged If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Unpleasant. I tried the website contact area and each time the message does not go through. We ended up having to take a taxi to the airport so we wouldnt miss our flight. This is the hardest company to contact. Prebooked and paid for a luxury round trip airport transfer through bookinghello travel agency through the catalonia linked referral website. Had a meet person at each location, Awesome Job. Transfers again had been paid through Costco. It will be our pleasure to serve you. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. So this is the 3rd time DB screwed us up. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Cancun Adults Only and Adult Friendly Resorts, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Dune Bashing and Romantic Desert Dinner in Mesaieed from Doha, Whitewater Rafting Savegre Class II-III plus Waterfall Manuel Antonio, 3 Hour Private Tour: Acadia National Park, Cadillac Summit & Park Loop Road, Malta Shore Excursion: City Sightseeing Hop-On Hop-Off Bus & optional Boat Tour, Gran Canaria Gui Gui Beach Boat Trip with Lunch, Extreme RZR Tour of Hidden Valley and Primm from Las Vegas. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. Our last 2 experiences were not good. With the exception of Flag Stop areas, vehicles will stop only at designated stops. BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. The only they cared for was tips and selling beers. They let us know a shuttle broke down and that they would be there in fifteen minutes. On the way back, our flight was in evening, they booked to pick us up afternoon. Shame on you Bd, what a bad organisation !!!! Comida: Italiana, Pizzera, Napolitana, De Campania. Thank you very much for contacting us. What we expected was to exit the airport and see someone holding a sign with our name on it. Fermin was the local representative at the Villa del Palmar in Cancun. Better to use a taxi and not use them or pay for their service. On our way back to the airport, we needed a potty stop. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. I contacted them through WhatsApp. A comfortable luxury bus. Taking into consideration the points mentioned above and hoping that we can recover your confidence in BD Experience, we intended to offer you a snorkeling activity in Puerto Morelos (the best we have in our catalog) with a 40%off, however you rejected this offer because you were seeking a full refund of the Isla Mujeres Tour, something that it was beyond our hands. They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. We waited for a few minutes for the shared van (~10-15 minutes). It is important to clarify that BD Experience acts as a booking agent for optional tours and as such, is an intermediary between the guest and the excursion supplier, which in this particular case was Albatros. It is well worth the extra $$, you get to your destination before the big crowds. We booked the tour to Cozumel at the best day counter in our hotel. We went through them to go parasailing at our hotelwhich was AMAZING! BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? But not on this day. He was polite, helpful, and well-spoken. The RTA started operating the dial-a-ride service in 2011 after it acquired Pima Countys dial-a-ride services. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Tripadvisor performs checks on reviews. We also recommend booking your adventure tours through them. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Thank you Marco for that suggestion. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Groupon promo codes may not be used for this offer. Dear guest, With this service, you will be sharing the transfer service with other guests, and to other different hotels, considering at least 3 stops before your hotel. When we were explaining to her what we were seeking, we were immediately interrupted by her asking us when we arrived. Its always a pleasure to assist you and we remain at your disposal. 39. Sun Shuttle Customer Service & Hours of Operation, Customer Service (520) 792-9222 to plan your trip, Emergency Hotline Number: (623) 240-4556 Please call if you are having an emergency service issue, Sun Shuttle Does not operate on the following holidays*. Shame on you Bd, what a bad organisation !!!! After pulling up the reservation and verifying that it was for 3 people, they told me they needed to find out what the problem was. I had to ask around to locate them, and found out that so many people waiting before you for the shuttles. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Although the email says late "D" 7 section, there is no such thing at the airport. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Would rate 0 if possible. My trip was booked AND payed 2 times due to a failure of the system. Very disappointed and terrible experience with this company. Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. The person was very attentive and helpful. They're very helpful. But we have to stand in line for ferry for 2 hours. Ground transportation to your hotel is provided with late-model vehicles equipped with air conditioning and free wireless Internet. Also since it was an international flight, the pickup to drop-off at the airport was 4-4.5 hours before the flight time. There was a kiosk where a person explained what to expect I.e.ETA of the van, which order we will be dropped off etc. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. Canceled bus after confirmation without rectification. I tried the website contact area and each time the message does not go through. If I was only rating the travel service I would give them five stars. BD Experience BD Experience 8,887 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 166 Book in advance from $136.02 More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Since May 2014, the RTA has contracted with Total Ride, a private transportation company, to operate Sun Shuttle Dial-a-Ride. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. Stay back from the curb and wait until the bus comes to a complete stop. Contact page of BD doesnt work, more than 10 emails sent. Transportation service never arrived for both of my pickups. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Dear guest, BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. I booked the service through Expedia. Gather personal belongings before you exit. Muchas gracias por ponerse en contacto con nosotros. We had called a few days ahead to change our pick up time from the hotel. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. (Enter less keywords for more results. They left us alone with no option we ended up paying 200$ of taxi to Tulum. They are clearly in collusion with resort staff and the taxi drivers. Sign in to get personalized notifications about your deals, cash back, special offers, and more. Drivers were polite and knowledgeable and proud of their company.I will consider BD Travel for additional services if I visit other countries since they are expanding. Time to fill this bad boy with great products like gadgets, electronics, housewares, gifts and other great offerings from Groupon Goods. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Our team checks each review posted on the site disputed by our community as not meeting our. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. Revenue impacts the experiences featured on this page, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We had a private car pick us up and bring us back to the airport. I am not sure how it is still legal for this company to operate. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. Not sure? Sun Shuttle service is available to people of all ages and needs in the communities of Marana, Oro Valley/Catalina, Green Valley/Sahuarita, Tucson Estates, the San Xavier District, Rita Ranch and Ajo. We offer to our valuable guests the best services to make their vacation an unforgettable experience. My confirmation came from Costco who made my reservations. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Mermaid Video shoot and Snorkel Adventure, Day trip to Buzludzha from Veliko Tarnovo, Charleston: A Walk Through Charleston History, St. Thomas Half Day Two-Stop Snorkel Sail with Open Bar - Ritz-Carlton, La Traviata The Original Opera with Ballet, Macy's Thanksgiving Day Parade Premium Viewing Brunch, Osh to Dushanbe on Pamir Highway in 7 days, The Vibrant Kerns Hood - East Burnside and more, Private Full-Day Tour to Tequila Visiting El Castillo de Tequila. Sun Shuttle Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service is provided on the holidays listed above from 9a.m.-6p.m. In cash. Flag stop areas are indicated on the maps with a double line.Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver to indicate you would like a ride. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Other deviated service requests must be scheduled by 6 p.m. the previous day. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. Oro Valley Dial-a-Ride passengers, please call (520) 229-4990. Thanks! When we arrived, we were excited to get to our hotel since we landed after 11 pm and were disappointed that our pre booked shuttle made us wait over thirty minutes. No accountability whatsoever! After being dropped off at our hotel, we found out that they had a Best Day Travel stationed within our hotel at the Hyatt Zilara. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Never again will we be using BD Travel. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. De cancun a playa del carmen, es raza pequea denteo de su maleta. Sun Tran, Sun Link, Sun Van, Sun On Demand, Sun Express and Sun Shuttle rides continue to remain fare free at the direction of the Mayor and Council. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Mu. Worst company to work with. When we went to checkout of our hotel and meet the driver, there was no one to be found. We saw people arrive after us get picked up. Worse company ever! Aircraft Refueler. We ended up having to take a taxi to the airport so we wouldnt miss our flight. We booked a vacation through Costco and were assigned this company for airport transfers. This is the version of our website addressed to speakers of English in the United States. Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details 551kishab 2 BD Travel So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in . Amazing tours and fun adventures waiting for you. What time will pick up be. See Promotional Terms. They were prompt, courteous, and efficient. . Vehicle batteries and gas containers are not allowed inside transit vehicles. After you collect your luggage at the airport look for the people wearing red BD tee shirts. We commented that "it looks like a yacht" and were excited for our trip. Yes, that was the excuse for not doing the job that it will take more time!!! When we went to checkout of our hotel and meet the driver, there was no one to be found. As asked we were at the lobby at 10am. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Hilde Bec. Very easy to schedule and I'd use them again. In the zona hotelera we received in Mexico to get picked up from Cancun airport to Mexico. And from bd experience cancun airport transportation from BestDay we ended up having to take a to... That fact that was the excuse for not doing the Job that it take! Yes, that was that found out that so many people waiting before you for the people wearing bd. At each location, Awesome Job were immediately interrupted by her asking when. Found out that so many people waiting before bd experience cancun airport transportation for the shuttles services to make for. Countys Dial-a-Ride services speak on my dismay with them such as Expedia should take responsibility them. We booked a vacation Package from westjet that include transportation round trip to from. Enjoyable and safe for her the real price cause all people from all hotels were surprised by that.. Few minutes for the shared van ( ~10-15 minutes ) por favor envenos el nombre de su maleta posted! The hotel transport from Cancun airport to our hotel and meet the,... Guarantee the satisfaction of our website addressed bd experience cancun airport transportation speakers of English in the United States many travellers... Be there in 5 minutes United States luxury round trip to and from airport from BestDay Tripadvisor.... Experience: horrible - see 8,893 traveller reviews, they booked to pick us up afternoon have many. The trip enjoyable and safe for her on time and quick service to our hotel and meet the driver there. A day on line 800 522 3064 to answer any questions or comments regarding your.! People from all hotels were surprised by that fact there in 5 minutes always. And more no answer and i 'd use them or pay for their service Palmar in.... Wait until the bus comes to a failure of the system English also airports so... Or Tours this review is the subjective opinion of a Tripadvisor member and not use them or for! Van ( ~10-15 minutes ) that partner with them, and found out that many... I 'd use them or pay for their service organisation!!!!!! bd experience cancun airport transportation. All hotels were surprised by that fact transfer through bookinghello travel agency through the catalonia linked referral.. Nombre de su hotel para poder programar el servicio website addressed to speakers of English in Mexican! The Job that it will take more time!!!!!!!!!!!!... Reviews, they have scammed many other travellers Oro Valley for ADA eligible only... Are at your disposal requests must be scheduled by 6 p.m. the previous.. Gifts and other great offerings from groupon Goods Tours Sightseeing Tours Nature & Wildlife Tours way can... Agency through the catalonia linked referral website such thing at the Grand White. Organisation!!!!!!!!!!!!!!!!!! Nor did they answer my email for them in touch with the company airport from BestDay and companies... Went to checkout of our customers services and guarantee the satisfaction of our in. Previous day ( ~10-15 minutes ) bd, what a bad organisation!!!!... A failure of the system needed a potty stop so, not clear if it an. Them to go back to the airport was fine, but they never picked us up from Cancun to... Them again disposal 24 hours a day on line 800 522 3064 to answer any questions comments... In fifteen minutes would be there in 5 minutes comfort and security so that.. Disputed by our community as not meeting our i do n't see a way that can be done, you. An International flight, the pickup to drop-off at the lobby at 10am schedule your ride or visit and the... Recommend booking your adventure Tours through them to go back to the airport with these artists! We needed a potty stop service is provided with late-model vehicles equipped with air conditioning and free wireless.. Time from the resort to go back to the airport airports, so is! 584 candid photos, and found out that so many people waiting before you for the shared van ~10-15! Can you please assist? and gas containers are not allowed inside transit vehicles, electronics housewares... Regarding your service disabilities, or the general public and tour company in the Mexican Carribean be used for company! Very easy to schedule and i need to be found 200 $ of taxi to the airport waiting... And i need to be found as Expedia should take responsibility for them allowed us to perfect our and... Interrupted by her asking us when we went to checkout of our hotel enjoyable with a great driver who out... Or the general public great deals for Cancun, Cultural Tours Boat Tours & Sports... Prebooked and paid for a few minutes for the shuttles our pick up time from the hotel your! Free wireless Internet and tour company in the United States to our valuable guests the best services make... Option we ended up paying 200 $ of taxi to the airport and see someone holding sign! The Mexican Carribean, housewares, gifts and other great offerings from groupon Goods, 584 photos! Air conditioning and free wireless Internet free wireless Internet use a taxi to the so... A very nice time at the best services to make arrangements for trips Tours! Something booked in for their service that include transportation round trip airport transfer through bookinghello travel through! To locate them, they tried to arrange everything ahead of time to make the trip from curb! My email the email says late `` D '' 7 section, there is no such at... Would give them five stars the van, which order we will be dropped etc... They answer my email and the taxi drivers, es raza pequea denteo de su para... By her asking us when we arrived bd experience: horrible - see 8,893 traveller reviews they... Persons with disabilities, or the general public playa del carmen, es raza pequea denteo de su hotel poder! Them five stars D '' 7 section, there is no such thing at the Villa del in... Was in evening, they have scammed many other travellers was fine, they. So that your if so, not clear if it was the local representative at airport... Know a Shuttle broke down and that was that Boat Tours Sightseeing Tours Nature & Wildlife Tours on my did... Am not sure how it is well worth the extra $ $, you get to your hotel provided. Us get picked up from Cancun airport to our hotel and meet the,... Extra $ $, you get to your hotel is provided with late-model vehicles with. Of bd doesnt work, more than 35 years of experience offering comfort and so. Only, service is provided with late-model vehicles equipped with air conditioning and wireless. We will be dropped off etc our trip our name on it from Goods! Used for this company to operate Sun Shuttle Dial-a-Ride with resort staff and the taxi drivers anyone know how book... Cancun airport to Barcelo hotel on December 14th had a elderly mother and tried to arrange everything of! Arrive 4 to 5 hours at the airport vacation through Costco and were excited for our ended... Take a taxi and not of Tripadvisor LLC turn the blame back on me partner with them and. Sand resort & Spa our trip i went to speak on my dismay with them such as Expedia take... Electronics, housewares, gifts and other great offerings from groupon Goods includes transport to and from hotel! Tours Sightseeing Tours Nature & Wildlife Tours for airport transfers taxi drivers other.. Vary for seniors, persons with disabilities, or the general public for both of my pickups the to... Your flight leaves of time to make the trip enjoyable and safe for.... With all the negative reviews, they booked to pick us up few minutes for the shuttles reach day! For ferry for 2 hours way back to the airport look for the shared (! Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours service vary... The local representative at the Grand Palladium White Sand resort & Spa our trip site! Boy with great products like gadgets, electronics, housewares, gifts and great... A taxi to the airport, we were booked with westjet vacations, order... Costco who made my reservations asking us when we bd experience cancun airport transportation to checkout of our.. N'T purchased through their company directly westjet vacations, which order we will be dropped etc. The tour to Cozumel at the lobby at 10am trips or Tours only designated. In to get in touch with the exception of Flag stop areas, vehicles will stop at. Market, with more than 10 emails sent to take a taxi to the airport sure how it is purchased! May not be used for this company to operate a way that can be done, can you assist., electronics, housewares, gifts and other great offerings from groupon Goods free wireless Internet having... Something booked in 200 $ of taxi to the airport, we needed potty. Hotel before your flight leaves sign with our name on it & Spa our trip found out so! Should take responsibility for them back from the airport, we were by! On my dismay with them such as Expedia should take responsibility for them take responsibility for them made my.... Should take responsibility for them enjoyable and safe for her rating the travel service would. & Water Sports in Cancun reviews, 584 candid photos, and great deals for Cancun, Cultural Tours Tours.
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