My device has been banned too. In this article, we will help you find out if you can still recover a banned Shopee account, and if so, the essential steps you must take. I called customer service and they recommended keeping my paypal balance and using it in-store with their debit card. Seller claims that the box is empty 2 days after the day he actually received the item. Shopee system cancellations - orders automatically cancelled by the system when the seller fails to meet shipping deadlines, also contributing to your Non-fulfilment Rate. Visit the USPS Zip Code lookup website and enter your address. Answer (1 of 5): There are 2 ways to verify your shopee account. i got banned today. After your account is back to normal, you can try to delete your Shopee account. Doa Julia Vargas Ave. cor. Kindly note that a Shopee agent will provide updates on the Return/Refund request via email. Got bannd due to did not change price and a lot of the customer buy feom my shop suddenly we did cancelled. I import the orders, update tracking, and feed our inventory. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. How long will it take for Shopee to refund? Shopee does not conduct thorough review, despite their assurance of it. passport, NRIC, student ID, work ID). If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app. Apple may provide or recommend responses as a possible solution based on the information There was no warning and anything unusual in the app. I kept asking why and how that happened but still no reply until now. you can reach me send me email here alexritram09@gmail.com. Related: Shopee Seller Return and Refund Philippines. Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. How is this legal? I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. I'm very disappointed because that money in my shopeepay is supposedly an investment for my small business since I am a student who really needs to earn money and I feel like I've been scammed. Because we rely on retailers classifying themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly. How to Use Voucher in Lazada: Get Huge Discounts! Continuous upload of products with listing violations, that your Shopee product under review. I cannot access my account. I never encountered it in the first year or so of dropshipping. I was banned by Shopee Thailand. Thank you. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. Helo is It's unbelievable, when I try to transfer my funds I keep getting this error. Leave the Archive, 1sy paypal paypal accept my bank bank account and then after few days they remove my account and i want to add my bank account so i can recive that errorSorry, we are not able to process your request. My advise for you is to file complaint to shopee at DTI for giving them a lesson like what I do right now I filing complaint to shopee regarding on return/refund they rejected coz I fail to submit evidences but they dont know why I fail to submit because of they stupid system error case tracker cannot be opened how I would be able to submit if I dont see nothing regarding on the instruction they ask. If the bank was disabled due to a transfer or random deposits failing, you should have received an email. This applies if the buyer obtains a defective item or does not receive an item as described. Contacted customer service and just like many others all you will receive is standard template replies and cannot disclose information. The following requirements are as follows: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-leader-1','ezslot_5',109,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0');How do I get a refund from Shopee? How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! This review was chosen algorithmically as the most valued customer feedback. I am requesting shopee to release my funds on my account as soon as possible. I know since I was also a victim of it more than a year ago. Unfortunately they won't unban you. Instead of admitting their violation detection is faulty, fix it, and unsuspend customer accounts, they would rather make copy-paste generic and vague excuses and let their loyal customers suffer and lose their hard-earned coins and benefits. CS will just do [censored]. Agree ! At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? Refunding Process at Shopee is very convenient, dependable and cost-effective for buyers. They copied and paste every single email that they're sending me. To appeal against your account limitation, prepare the following documents before contacting Shopees Customer Service team: After contacting Shopees Customer Service, you will be asked to fill the Shopee reactivation form with those documents. Same experience with the CS named Dino.. he even hard-pressed buttons while I'm on hold and waiting on the line. Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. Is this some kindof scam in their part? I just had the same issue. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. Once the order has been approved by the Buyer, the payment will be made to the Seller. My platinum tiered account also suffered the same fate. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. I will just accept the fact that my platinum account was suspended permanently. Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. Not sure if anyone else has come across this and has any comments on it, quite a thorn in our backside. What happens if seller doesnt respond to refund request Shopee? Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. Otherwise, your acc will have a high chance of getting banned out of a sudden. Hes also the one behind Pesohacks.com and Ballunlocked.com, Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. Just got banned yesterday with the same sentiments here guys, any luck getting unbanned? Great injustice here. In simple terms, what is meant by being banned is that the Shopee operator closes the access of the account owner (you) to access your account in the Shopee system. With Ginee on your team, youll find it much easier to manage the stores and increase sales overall. Proof of product pre-ownership (e.g. I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. Shopee's hiring process is nowhere near being simple: significant competition, several rounds of interviews, and tricky questions - both specific to Shopee and on a broad range of general topics. I filed a complaint already. Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. By the way. Their customer service sucks! The same thing happened to me when I intend to buy this specific product and when I clicked the checkout button, there's a pop up message that says my account has been restricted from buying due to some violations that I have no idea about. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. If Payoneer cannot add as US Bank in Paypal , what should i do? My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. How to pay Spay? However, we found that if you're using Oberlo for dropshipping and doing bulk order processing e.g. Enter Verification Code sent via SMS, then click Next. In order to do so, go to the Order Details page and click Extend Shopee Guarantee. In this case, the sellers Days to Ship (DTS) and Estimated Delivery Time (EDT) are taken into consideration, which commences on the day that your payment confirmation is received. How to unbanned Shopee account? Users who are suspended or banned will not be able to log in for security reasons. Should this be the case, you will not be able to appeal. Harassment is any behavior intended to disturb or upset a person or group of people. Ugh . Secondary is their customer support is rather superficial as well as their software or business logic is really suspect. Seller sent me a defective item. What will happen to my transfer will it arrive to my bank account? The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. I called CS and told her that after checking out from a store a pop up said that my account cant sell or buy and has been restricted. Report to CS totally cannot help. I'm so disappointed in them, to be honest. I am a Platinum Member and suddenly shopee suspended my account. Its a very stupid discussion. Cut your Businesss cost, and Boost your Efficiency at the same time. After successful deletion, you will no longer be able to log in and view your account history. Yes, a Shopee Seller has the right to refuse a refund from its buyer. I got the same error. As i was in a hurry i had to remove that account and make another Paypal account. If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. Same situation, I just put a complaint up here too. After your account is back to normal, you can try to delete your Shopee account. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. black arrow express, Shopee - sgfreshidea.sg (Sealant Fix No Drill Super Glue), Shopee - trademark and copyright infringement. To fix your account from being banned or limited, you can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Can you help or fix this error? If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. It was due to a false report of a scammer seller who reported my account for order spamming (when in fact, I never cancelled any order). I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). Sorry, we are not able to process your request. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. Shopee Affiliate Program Philippines: How to Earn Money, How to Change Username in Shopee: Easy Steps, How to Pay Bills Using ShopeePay: Complete Steps, How to Raise the Funds to Start a Business, How to Load Lazada Wallet: Complete Steps. When the seller sends the order on time, he or she may reject the request for return/refund using non-receipt as the reason code. Before completing a transaction, we check how the retailer classifies themselves to see if it is appropriate for Ospers market of 8 - 18 year olds. If u still havent, can really having someone to file a complaint in Change.org too? Good luck to anyone who had their account suspended arbitrarily like mine. ", User profile for user: Apple disclaims any and all liability for the acts, captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. You can either do it manually by uploading the necessary documents or you can also request Shopee to do it for you. And guess what .. Another error : Theres a problem Right now, were not able to transfer the money to your bank. The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. You lost a customer today! Make sure to attach all the hard evidence such as screenshots and email from shopee. Related: Who are Shopees Delivery Partners? I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! Accounts may also be limited due to penalty points. After you login successfully, go to the Me tab. All postings and use of the content on this site are subject to the. 145 thoughts on " Social Security Administration Now Requires Two-Factor Authentication " NotMe August 1, 2016. Wrote them by Message Us yesterday but still no help from support. Apple has tightened up the online sales stores. Then communicate with Shopee Malaysia customer service. I have the same situation. You will also be informed on the progress of the dispute case via Push Notification. Please someone make this transfer as I asked in Message us option. I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. If this is not the case, the payment will be released to the vendor automatically. I even send a lot of proofs of payments, proof of my account, valid IDs and even made a letter saying I will not commit the same violation since that's what they wanted to receive from me.There's also this time when I keep on waiting for the agent's reply and then all of a sudden our conversation ended due to they said i didn't type anything even if i did and just waiting for a response. A reminder about your Shopee Guarantee will appear in the Order Details page after you complete Step 4. Share your photos and videos with others to prove the truth of your words. Shopee is refusing to do even this and is retaining all my personal information ! Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. Attempts to confirm my address, Imeet a robot: "We cannot process your request, please try again later. Please try again later. ", a robot: "We cannot process your request, please try again later. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. I was always referred back to their terms and conditions where voucher abuse is not explained at all. Like wth? Cos CS also do not know what happen to your case What happened to your account now? How to Create Shopee Seller Account: Start Earning! If so, how can I reach them because I have the same concern. If the order was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment (e.g. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. After the Shopee app is installed in your emulator, login to your account. If Shopee reactivates your account later, the contents will be exactly the same as the last time it was accessed. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. Why is a transaction blocked for security reasons. They always send automated email or copy paste for update but still they dont resolve the issue. Then download the Shopee app in the emulator you have downloaded. And know what? Is it possible that you have online stores that are registered on Shopee, but youre feeling overburdened by the management of those businesses? Trust it or not, it's up to you. Pro, A simple fix is to prefix the name with a title e.g. If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. Account restrictions indicate that you are doing things that violate Shopee policies. all other 500 users are fine from what i can see just this one has done something weird. did you'll get your money? To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. This content may be old or outdated. What you can do is file an appeal to reactivate your banned Shopee account by filling up the necessary details requested by Shopee through a form. Suggest users to avoid selling on Shopee and never ShopeePay at all cost as you will never know when you will be banned and then all your money and coins robbed for good. Having trouble managing your online stores? Same situation. Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. See also: How to Process Orders in Shopee? In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. ). Leave the Archive. As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions. Proceed on to the " To Receive " button and search for your order. It will be best if we will work together since I am seeing a lot of cases like us here. Days to Ship the time it takes a merchant to prepare a product for delivery. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! Step 3: Scroll down to the bottom of the Order Details page . Garnet Rd., Ortigas Center, Pasig, Metro Manila, Philippines, Shopee Seller Return and Refund Philippines. there's 1770 left in may seller balance. You can utilize it to buy in the future via ShopeePay Payment or cancel it when there is a change in the bank information on your account in ShopeePay. were you able to retrieve your account? hi alex, i am currently in the process of setting up the tenant. - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. Proof of shipping / delivery / consignment note. Read also: Guides To Start Selling Products On Shopee Malaysia. Starting from the ShopeePay balance, transaction list, account age, etc. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. March 21, 2022. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. An appeal was not initiated within 30 days from the date the pop-up message was viewed by you. Please try again later plz give me any solution thank u. If the retailer classifies themselves as a certain kind of business, Osper will decline the transaction and text the parent or guardian instantly letting them know it has been declined. A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. Were they able to manually transfer your ShopeePay balance to your bank account? Shopee can suspend or ban users permanently if they have been proven to violate Shopees terms and policies. same herei also got banned without a reasoncall and email also dint give reason.
