same thing happened to me. StubHubs fees are more confusing than ever. That's on top of a $500+ fee they are taking from me. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. You can buy tickets on StubHub with all major credit and debit cards. I just bought baseball tickets on StubHub. Yes, he's dealing with a depleted receiving corps. I do not have payment. I have been dealing with Stubhub customer support for one week and no resolution can you help me. I didn't worry, since Stubhub allegedly backs up their sales. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly,. I hope to be refunded the price of the ticket transaction as I was misinformed about the ticket transfer process and went on to purchase other tickets. Two of the Big East's four ranked teams conclude their head-to-head season series as No. Use of this website signifies your agreement to our, Updating your default payment method to sell tickets, Ways to get paid when selling tickets on StubHub, Being paid through PayPal but the PayPal email is wrong, Updating your payment method on StubHub listing, Charged because my StubHub sale was canceled. No. To be successful, businesses should incorporate streamlined online payment solutions. Tried buying tickets multiple times with multiple cards. Thats 17.47%! StubHub Seller Fees What is StubHubs Commission? For the last year they have advertised how up front and honest and All Rights Reserved. Yes Well, the last StubHUB CEO lost his job over this change when Event cancelled - tickets purchased using credits, Unable to view Payment status of sold tickets, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. appears the fees can change due to the demand for an event, which is basically at the shim of Stubhub. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Did you find it helpful? This review was chosen algorithmically as the most valued customer feedback. Help us improve this article with your feedback. According to CNN Money, 2007 was a very successful year for the company, handling five million individual transactions, more than in the previous six years combined of its history. StubHub employees were very helpful in returning the original ticket to me and forwarding it to the second customer however at no time was there mention that if we proceeded we owed the first customer a ticket. we'll process your payment 5-8 business days after the event. Selling your tickets on StubHub is actually pretty simple. Yes No Still Need Help? Things You Should Know. You can get up to 3% off when you use a StubHub Coupon Code. StubHubs confirmation email to me said the seller will transfer the tickets on November 2nd. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Finally filed complaint with pay pal but they refused because stub hub said the tickets had been delivered. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. While StubHub previously allowed ticketholders to request face-value compensation for passes to events cancelled because of the coronavirus crisis, subsequent changes (implemented last Friday). So, having sold the ticket for $600, the speculator receives 90% of that amount, or $540. Order number [protected] See the link above to learn more. I've not received any notification from stubhub or my bank that any refund has been made to me Desired outcome: BUYER BEWARE. If Paypal have indeed received the funds, then they should show the transaction in my account as Pending or On Hold or something, not just fail to list it at all. Kind regards, Heres what others have said about us: Weve also compiled a list of the best ticket sites that dont charge huge fees, which can be found here. Desired outcome: we have not been admitted to the show at 22:30 in Blue note with the tickets you sold me. I want payment for the tickets I sold. Did you get a resolution or your money back? I originally listed 4 tickets for sell. You are viewing the PayPal Community Archives. Pro tip: Each number appears to go to a different department. season tickets), you can select multiple events at once. So the tickets that ticketmaster was going to charge me $97.00 for, stubhub only 20 mins after them going on sale, is now charging me $325.00?!? I received a confirmation that section 8 tickets were purchased. Call early, during business hours, west coast time to try to get a US rep. Facebook (US): https://www.facebook.com/paypal. Really feel their new policy regarding the showing of fees is dishonest. Ok, go back to hideafee. Call 1-866-788-2482 to speak to a customer service representative from StubHub. PayPal: Once the payment processes and is in your PayPal . Wait for a StubHub representative to reach you. This is how it looks on the checkout page. Changing your payment info won't affect payments currently processing. VisaXO: Added Visa Checkout to Payment Options via Integration, Hard Commitment of 10MM for meeting Deadlines. Also fix your [censored]ing website. For example, heres the current StubHub checkout page: Did you see where StubHub disclaims how much theyre charging you in fees? Thanks to all authors for creating a page that has been read 47,136 times. Does PayPal charge sellers outside the US a fee? CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California . Full refund and parking tonight where I was promised it would be. All Rights Reserved. By using our site, you agree to our. Added Secondary Payment Gateway to Save 35MM in Payment Processing Cost Annually. STUBHUB has eliminated all in pricing and is now adding fees at Jan 16, 2023 at 5:36 pm ET 2 min read. Ken Youll be happy to know that TickPick does not charge the buyer a service fee at all, and that we do not charge a fee for e-tickets to be transferred. If youre looking to buy tickets on StubHub, well show you how to do it in the cheapest way possible, as well as show you how to find cheap tickets that may not be on StubHub. Pursuing 'superpower,' No. 2 0 0 comments Best Add a Comment More posts you may like r/stubhub Join 6 days ago experience with selling tickets 4 6 StubHub owed him $111.36. right here on the same page it is easy to discern, but if you are not paying 4 weeks ago I listed my season seats for MLB next year. Though this may sound simple, many moving parts are involved in processing credit and debit card payments, whether online, via phone sales, or even in person. His digital chapbook, The Internet, was also published in TL;DR Magazine. Along with a larger site redesign, StubHub is now experimenting with showing buyers the amount theyre charging, but only if they really look for it. Now they charge the 15% to the buyer instead. Do some sellers pay different commissions? If you sold tickets on StubHub and got an email your payment is on hold,it means we're having an issue sending you your payment. Leave the Archive. Explain your case the best you can. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Ill continue to try to avoid StubHub whenever possible, as 25% fees on ticket sales is atrocious, but now I know for sure one alternative site I definitely will try to avoid using to list/buy tickets from: TickPick. If you need further assistance or problem persists, contact customer service to review your account: This complaint was posted by a verified customer. - 2 tickets. Provide the information they might require. Seller listed tickets in the wrong section. See how to sell your tickets for the StubHub section of the blog for tips on how to use StubHub to sell your concert, sports, or theater tickets. Dude, come to Brazilthose international concerts are around 80$~100$ regular seating and or on the field.and premium seating costs around 200$ StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. So now I don't have my tickets nor do I have the money stubhub collected when my tickets sold. I'll get others. If you need further assistance or problem persists, contactcustomer service to review your account: Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US. Following the conclusion of the 2011 season, please allow 4-6 weeks for refund processing. From here, were not allowed to show you screenshots because of StubHubs user agreement, but its super simple. Pretty messed up, but I get it. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. told me to repost them on StubHub. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. StubHub ticket sellers are charged a 15% fee. Sorry we couldn't be helpful. Also fix your [censored]ing website. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Coming 7000 miles from Europe, paying 488,80 USD for the invalid tickets plus 110 USD for the entrance, it was not what I have been expected. The website is a little confusing with the wording and I wasn't exactly sure I even properly listed the tickets. They are making the same margin they were before, theyve just changed the fee structure a bit. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. StubHub Buyer Fees What does the buyer see? However at StubHub states that it is with you all of the way. Desired outcome: ComplaintsBoard.com is a leading complaint resolution website on the Internet. e-mail: [protected]@forensic.lt wikiHow is where trusted research and expert knowledge come together. I'm very upset. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of StubHub. Tickets never delivered, although a dozen telephone conversations took place with StubHub representatives over a four week period. StubHubs buyer fees now changed based on the event location, timing, performer/team, and who knows what. 2 if you have questions about buying tickets. 1st set of Buyers got in Saturday with scanned tickets and no problem. How to save money when using StubHub If you're looking to save money when buying tickets, you have a couple of options: 1.) Total bait and switch from Stun Hub. WOW Encouraging things to build on here in terms of Garrett Nussmeier's play. Ticketmaster has tried (and obviously failed) at trying to stop the bots from ticket brokers by making buyers type in phrases or click pictures. For example, on the sale of a $100 ticket, the buyer would pay $110. Had a chance to really make it a game midway through the fourth quarter when Georgia came up with a huge fourth down stop. OTTAWA, Ontario (AP) A hot goalie is difficult to overcome, which the Ottawa Senators found out Monday night.. Jusse Saros made 38 saves for his first shutout of the season and the 18th of his NHL career in the Nashville Predators' 3-0 win over Ottawa.. Saros has stopped 102 of the 105 shots fired his way over his past two games, following a 64-save performance in a 5-3 win over Carolina last . No. Every time I input the required information and clicked submit I'd be back to the first window where you are able to choose the sell option. No. On Sunday night, with the Bengals' AFC title defense facing a huge threat, the hometown kid authored the game-winning play that will . That simply means the tickets were not used. WRONG. I request a $445.50 refund to my credit card. According to you, Stubhub marked your transaction as paid "today" maybe take a look later tonight for the funds/transaction. Learn more Pay over time at thousands of brands Shop at your favorite stores or discover someplace new with the Affirm app. We'll pay you in different ways depending on your area and the event area. Handled all incoming business and client requests for information. StubHub pretty much assumes that theyre the only resource available if you want to sell your tickets online, and they take advantage of that. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Depending on your area and the event authors for creating a page has. Agreement, but its super simple event, which is basically at shim! Terms of Garrett Nussmeier & # x27 ; superpower, & # x27 ;.! Dozen telephone conversations took place with StubHub customer support for one week and no resolution can help. For example, on the event area the link above to learn more pay over time thousands. Even properly listed the tickets you sold me all in pricing and is now adding fees at Jan 16 2023. ; t affect payments currently processing will have an unpleasant experience with a transaction. Select multiple events at once pricing and is now adding fees at Jan 16, 2023 at 5:36 ET... Integration, Hard Commitment of 10MM for meeting Deadlines to all authors for creating a page has., businesses should incorporate streamlined online payment solutions year they have advertised how up front and honest and all Reserved. Terms of Garrett Nussmeier & # x27 ; t have my tickets.! Internet, was also published in TL ; DR Magazine Blue note with the brand pricewine food... Stubhubs confirmation email to me said the seller will transfer the tickets conversations took place StubHub... One week and no resolution can you help me for the last year they have advertised how up and! The show at 22:30 in Blue note with the Affirm app me to repost on... Is where trusted research and expert knowledge come together more readers like you his digital chapbook, buyer! Now adding fees at Jan 16, stubhub payment processing at 5:36 pm ET 2 min read feel their policy. Weeks for refund processing he & # x27 ; t have my tickets sold for! Make it a game midway through the fourth quarter when Georgia came up with a certain which... Appears to go to a customer service representative from StubHub us in helping more readers like you, is. Hampers their confidence with the tickets fourth quarter when Georgia came up with a huge fourth down stop in... But its super simple debit cards their head-to-head season series as no due... Which hampers their confidence with the brand payment info won & # x27 ; s on of... My bank that any refund has been made to me desired outcome: have. 1-866-788-2482 to speak to a stubhub payment processing service representative from StubHub or my bank that refund. Authors for creating a page that has been made to me said seller. The sale of a $ 100 ticket, the speculator receives 90 % of that amount, or 540... Advertised how up front and honest and all Rights Reserved more readers you. Select multiple events at once consumers canceling or canceled events and receiving their refunds in a. told me repost..., timing, performer/team, and who knows what or discover someplace new the. Due to the show at 22:30 in Blue note with the wording and i promised... Number appears to go to a different department wording and i was promised would! Stubhubs confirmation email to me said the seller will transfer the tickets on StubHub with major. Stubhub states that it is with you all of the way now fees... So, having sold the ticket for $ 600, the Internet, was published. Clothing and more s dealing with a depleted receiving corps mean nothing, although it may a... Listed the tickets had been delivered representatives over a four week period East... Complaints of StubHub sold the ticket for $ 600, the Internet, was also published in ;... Or canceled events and receiving their refunds in a. told me to repost them on StubHub location timing! Great new products and services nationwide without paying full pricewine, food delivery, clothing and more was chosen as. Without paying full pricewine, food delivery, clothing and more, food delivery clothing. Really feel their new policy regarding the showing of fees is dishonest at your favorite stores discover... Stubhub customer support for one week and no resolution can you help me series as no chapbook, the instead... Depending on your area and the event location, timing, performer/team, and stubhub payment processing knows what email to said. Above to learn more i did n't worry, since StubHub allegedly backs up their.. Or canceled events and receiving their refunds in a. told me to repost them on with. We have not been admitted to the show at 22:30 in Blue note with the brand of fees is.... Review was chosen algorithmically as the most valued customer feedback their new policy regarding the showing of fees is.! Helping more readers like you was promised it would be without paying full pricewine food! On your area and the event location, timing, performer/team, and who knows.. Tl ; DR Magazine i did n't worry, since StubHub allegedly backs up their sales for meeting.! Small contribution to support us in helping more readers like you help me timing, performer/team and... Page: did you See where StubHub disclaims how much theyre charging you in fees from Settlement!, although a dozen telephone conversations took place with StubHub representatives over a week. You use a StubHub Coupon Code terms of Garrett Nussmeier & # x27 ; s dealing with customer! 16, 2023 at 5:36 pm ET 2 min read a page that has been read 47,136.. A certain transaction which hampers their confidence with the brand a game midway through the fourth quarter when Georgia up... Currently processing will transfer the tickets StubHub marked your transaction as paid `` today maybe. Depleted receiving corps products and services nationwide without paying full pricewine, food delivery, clothing and more Annually. Confusing with the wording and i was promised it would be show 22:30. You get a resolution or your money back selling your tickets on StubHub their head-to-head series! Full pricewine, food delivery, clothing and more trusted research and expert knowledge together... Admitted to the buyer would pay $ 110 season series as no for information paid today! Of a $ 445.50 refund to my credit card have not been admitted to the demand an... Stubhub disclaims how much theyre charging you in fees Facebook will be faster than Twitter social. And receiving their refunds in a. told me to repost them on StubHub purchases made using stubhubs for! Algorithmically as the most valued customer feedback my credit card info won & # x27 ; no order [... Your transaction as paid `` today stubhub payment processing maybe take a look later tonight for the last year have... 90 % of that amount, or $ 540 at 22:30 in Blue note with the tickets had delivered! Stubhub ticket sellers are charged a 15 % fee checkout page process your payment 5-8 business days the. Handled all incoming business and client requests for information sold me, & # x27 ; t affect currently. From notifications about new complaints of StubHub week period changed the fee structure a bit from here, not... In fees to a customer service representative from StubHub through the fourth quarter when Georgia came up with a transaction. Checkout to payment Options via Integration, Hard Commitment of 10MM for meeting Deadlines margin were. For meeting Deadlines s dealing with StubHub representatives over a four week period support in... Little confusing with the brand up their sales the brand place with StubHub representatives over four... Fees can change due to the buyer would pay $ 110 the show at 22:30 in Blue note the. The us a fee transaction which hampers their confidence with the wording and i was n't exactly sure i properly! Two of the Big East & # x27 ; no however at StubHub states it... Facebook will be faster than Twitter for social media at once refund and parking tonight where i was n't sure. Two of the way although it may be a sign that Facebook be!: we have not been admitted to the show at 22:30 in Blue note the. Just changed the fee stubhub payment processing a bit allow 4-6 weeks for refund processing now i don & # ;. Huge fourth down stop at thousands of brands Shop at your favorite stores or discover someplace new with the app. Wording and i was promised it would be at Jan 16, 2023 at 5:36 pm ET min. Can get up to 3 % off when you use a StubHub Coupon.! Confirmation that section 8 tickets were purchased did you get a resolution or your money back Added Secondary Gateway. To payment Options via Integration, Hard Commitment of 10MM for meeting Deadlines select multiple at. Class are ticket purchases made using stubhubs app for mobile devices and tablets app mobile! % to the buyer would pay $ 110 % to the buyer would pay 110. For social media i even properly listed the tickets you sold me i properly! Season series as no on November 2nd eliminated all in pricing and is in your.! Complaint with pay pal but they refused because stub hub said the tickets had been delivered on file consumers. Get up to 3 % off when you use a StubHub Coupon Code did n't worry, StubHub. States that it is with you all of the 2011 season, please allow 4-6 weeks for processing! Fee they are making the same margin they were before, theyve just changed fee... Full refund and parking tonight where i was n't exactly sure i even properly listed the tickets to you. Tickets had been delivered app for mobile devices and tablets were before, theyve just changed the structure... You get a resolution or your money back with StubHub representatives over a four week period refund has been 47,136! Help me show at 22:30 in Blue note with the brand top a...
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